Patient Information

Patient Information

Patients are our priority.

At Trustpoint Rehabilitation Hospital of Lubbock, we are passionate about patient care. We consider it a privilege to be able to provide services to our patients and their family members. We are committed to providing the highest level of care available, and never take our responsibility to our patients for granted.

We strive to create healing and nurturing environments for our patients that not only meet their medical needs, but address their emotional and social needs as well. We believe that this comprehensive approach can help our patients recover more fully – allowing them to return home with the highest level of independence possible, and helping to minimize any return hospital visits.

Your Hospital Stay
When you are admitted to Trustpoint Rehabilitation Hospital of Lubbock, a team of healthcare professionals will work with you or your child and any family members to ensure that the highest level of recovery possible is reached.

During your stay, we would like to make things as conducive as possible to your healing process. If you have any questions or concerns then we encourage you to talk to any member of your medical team or management staff.

In addition, after you leave, you will receive a survey in the mail with questions about your hospital experience. When you receive this survey, we ask that you please complete it so we may continue to improve our patients’ experiences. All your responses are compiled by a company independent of the hospital, ensuring that your responses will remain confidential.

Leaving the Hospital
You and your family will be an integral part of the discharge planning process. Our goal is that you feel confident and knowledgeable when you return home from the hospital. Beginning from the time you are admitted, your case manager will provide you with options and explain guidelines regarding insurance coverage. Upon discharge, a summary report of your health care will be sent to your physician and other health care professionals as requested. Most importantly, your case manager will be sure that you and your family receive the education – and if necessary – additional healthcare support to continue your recovery.

Other Hospital Information
Below is additional hospital information to help make your stay as comfortable as possible for you and your visiting family members:

Getting to Trustpoint Rehabilitation Hospital of Lubbock
The hospital is located at 4302 Princeton St. in Lubbock. We are ½ mile off N Loop 289 on N Quaker Ave.  Click here to view map.

Parking is available directly in front of the hospital building. RV parking is located toward the back of the hospital building.

Every patient room has its own phone with a dedicated phone number. You may share this phone number with family and friends so you can receive incoming calls during your hospital stay. If you wish to call outside the hospital from the phone, you can make local calls by dialing “9” first.

Cell Phones
Cell phones are permitted in the hospital, however, please be considerate of patients and others around you when making a call.

The hospital provides free wireless Internet access to patients and their visitors. You and your family members may access the Wi-Fi through your personal tablets, computers, and other devices.

The television in your room has access to the cable network. A listing of cable channels is available in your room.

We suggest that you bring at least three changes of comfortable clothing suitable for daily indoor and outdoor activities. This may include sweatpants, tops and jogging suits. You also will need comfortable shoes and sleepwear.

Your meals will be provided in the cafeteria. Family members and guests are invited to purchase meals from our cafeteria and join you during meal times.

Cafeteria Hours: Monday through Friday (only)
Breakfast: 7:00 a.m. – 9:00 a.m.   Lunch: 11:00 a.m. – 1:30 p.m.

You are welcome to have visitors during your hospital stay. Hospital visiting hours are: 7:00 a.m. – 10:00 p.m.

With your permission, visitors may stay overnight. Please be sure to let a member of the medical team know so that proper arrangements can be made. While family and friends are welcome, it’s important that visits not interfere with your health care.

Belongings and Valuables
You are responsible for your personal belongings. It’s best not to keep any valuable items in your room. Also, you are responsible for any removable dental devices or hearing aids. Please keep them in a safe place. It’s not recommended that you leave them on your meal tray, in bed linens or under pillows.

Bill Payment
You may click below to pay your bill online.


Destruction of Medical Records
In accordance with the Texas Health and Safety Code, Section 241.103, this notice is given to you regarding the destruction of medical records.

It is the policy of Trustpoint Rehabilitation Hospital of Lubbock to authorize the disposal of any medical records on or after the tenth (10th) anniversary of the date on which you, the patient, were last treated at this facility.

If you, the patient, are younger than 18 years of age when you were last treated, Trustpoint Rehabilitation Hospital of Lubbock may authorize the disposal of medical records relating to you, the patient, on or after the date of your twentieth (20th) birthday, or after the tenth (10th) anniversary of the date on which you were last treated, whichever date is later.

Trustpoint Rehabilitation Hospital of Lubbock will not destroy medical records that relate to any matter that is involved in litigation if the hospital knows the litigation has not been fully resolved.